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Complaints Procedure

Complaints Procedure

It is the objective of Civitas Law to provide legal representation of the highest standard with the utmost integrity to all its clients, and to ensure that our services are supported by an administrative function of an identical standard.

Civitas Law accepts that matters sometimes arise that give cause for complaint, and so it aims to resolve any such issues promptly, courteously and in a manner that directly addresses the concerns of the complainant. This complaints procedure shall be accessible to all members (including members who are mediators), staff and clients of chambers, and has been structured in a simple and clear format.

Civitas Law shall endeavour to give prompt replies to complaints, with time limits laid down, kept and made known to the complainant. It shall provide for effective investigation of the issues raised, and all parties shall offer fair and effective redress at all times.

Overall Civitas Law shall maintain client confidentiality at all stages of the complaint, including the investigative stages and beyond.

Should you feel that you have not been provided with a service of a satisfactory standard, or you have reason to make a complaint on the grounds of harassment, discrimination or victimisation, you are invited to report your concerns to Civitas Law at the earliest opportunity.

Time limits

Under Civitas Law’s complaints procedure Civitas Law will investigate any complaint received within three months of the date of the act complained about. Any complaint received later than such date will not, under any circumstances, be investigated internally.

Full details of our Complaints Procedure is available to download.

Download our Complaints Procedure

Contact

For further information please contact our clerks, who will be able to help you with any questions.
+44 (0)845 0713 007

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